Our Terms and Conditions of Sale
The sale of books and other products (goods) we are offering on this website are subject to these Terms & Conditions of Sale.
In order to purchase goods from this website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, or a valid Paypal account. We retain the right to refuse any sale which do not meet these or any other of our terms and conditions of sale.
The goods we are offering for sale on this website are printed goods only.
These Terms & Conditions of Sale may be updated or amended by us at any time. All such changes will be effective when posted on this website and by placing an order for goods on this website you agree to be bound by the most current version.
1.1 In order to purchase goods from this website, you need to provide your details to us. It is your responsibility to provide us with complete and accurate information, and to update us with any changes to your details.
2. CONTRACT OF SALE
2.1 The contract of sale for goods offered on this website is between you and SNACKING MEDIA. All sales orders will be processed and fulfilled by our distributor in the UK, Amazon.
2.2 When you place an order and payment is received, you will receive an email confirming receipt of your order. This email also brings into existence a legally binding contract between us on these Terms & Conditions of Sale subject to the availability of goods as set out in clause 4 below.
2.3 We must receive payment for the goods for your order to be accepted and dispatched. The dispatch note sent out by Amazon with orders refers to their own terms and conditions of sale, but these do not apply to the contract of sale between you and SNACKING MEDIA.
2.4 We are entitled to cancel any contract of sale in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email.
3.1 All prices for goods offered for sale on this website are in pounds sterling and include VAT, where applicable, but do not include delivery charges OUTSIDE OF MAINLAND UK. Details of our delivery charges can be found in point 6 and will be itemized separately at the point of payment.
3.2 All prices advertised on this website are subject to change at our sole discretion. The price of the goods you order is the applicable price at the time your order is placed.
3.4 From time to time we may make special offers available to you. These are available for the limited periods specified in the offer only.
4.1 The sale of all goods is subject to availability. In the event that after check-out, but before the goods have been dispatched, the goods you have ordered are no longer available, we will advise you by email and give you the option to cancel your order or such part relating to the unavailable goods.
4.2 If it is not possible to fulfil all or part of your order, we will reimburse the corresponding sum debited from your payment. The refund will be made as soon as possible. Where these goods form part of a larger order, we will process and dispatch the available goods to you in the normal manner in accordance with these Terms & Conditions of Sale and the refund will be in respect of only the goods we are unable to deliver.
4.3 Where you elect to accept later delivery of the balance of your order, we will not levy separate delivery charges when we effect delivery.
4.4 We do not accept liability for our failure to deliver goods to you due to any cause or event beyond our reasonable control.
5.1 Payment must be made by credit or debit card, or via PayPal. We accept payment by Visa, MasterCard, and American Express, or via Paypal only. By making payment you confirm that the payment card or Paypal account is registered in your name.
5.2 Upon receipt of your payment details we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received.
5.3 On some occasions we are required by the card issuer to perform additional security checks on the payment card. If such checks are not confirmed, your order may be refused or delayed. Even if security checks are confirmed, we accept no liability for fraudulent or unauthorized transactions.
5.4 Payment is taken at the point of purchase of the goods. Once payment has been received and your order has been processed, we will confirm your order by sending you an email at the email address you provided.
5.5 All prices and delivery charges are in pounds sterling. Your payment card company will perform any currency conversion if necessary.
6.1 The book(s) ordered will be delivered to the address supplied at the time of ordering. In order to optimize delivery, it is advisable to suggest an address where your order can be received during normal business hours.
6.2 Delivery address changes are possible only if requested before the delivery request is sent to the distributors. The delivery request is completed according to shipping rates, as determined by our company.
6.3 If the change of address request is sent after the delivery request is submitted, your item(s) will be shipped to the address previously indicated before the change of address request. In this case, when the item(s) is returned to our premises, we will re-ship them to the new address, at no additional cost of delivery and with no guarantee of delivery time. The decision to new item(s) to the new address at no cost, before the return of item(s) to our premises, is the decision and at the discretion of the company and will not be automatic.
6.4 In the event that you do not receive your item(s) at the address indicated in our system, we will resend the item(s) to your new address, at no additional delivery cost, and with no guarantee of delivery time, when the item(s) are returned to our premises. The decision to send new items, before the return of good to our premises, is at our discretion and is not automatic.
6.5 For deliveries outside mainland UK, the ordered items are delivered into the destination country are under the customer’s responsibility. It is your responsibility to confirm the information from the local authorities concerned, and to ensure the specific formalities and conditions for importing the item(s) are met. Any customs fees or local taxes are your sole responsibility.
6.6 Under our conditions of sale, we take full responsibility from delivery and transport, the delivery costs included within this. If you take delivery of your product and the delivery company does not provide you with the opportunity to check the condition of your goods, you have 24 hours to contact us.
7.1 You will be refunded in full and at no extra cost if you decide to retract the order prior to the delivery request being sent to the distribution company.
7.2 After this period, if the items purchased are not satisfactory, you have 14 days from receipt of goods to exercise your right to return the item(s) and withdraw from the contract under the law (Article L 221-18 du Code de la consommation).
7.3 You can exercise your right to return the item(s) by email: firstname.lastname@example.org . You must then return the items, at your expense, no later than 14 days from the date of your confirmation of withdrawal, in the original packaging and under conditions that will allow re-sale of them item.
7.4 Our company will reimburse you for all payments received from you. Delivery charges for returning items to our premises is your responsibility. In accordance with the law, we may postpone the date of the refund until the item is received or proof of return is provided, whichever is first.
7.5 Refunds prior to receipt of returned items is not accepted or possible.
8. GUARANTEE OF COMPLIANCE
8.1. Our company remains bound by the law of warranty mentioned in articles L. 217-4 to L. 217-14 of the code of the consumption and that relating to the defects of the sold thing.
8.2 When the consumer reacts to a legal guarantee of warranty:
- They have a period of 2 years from the delivery of the property to act
- They can choose between the repair or the replacement of the good, subject to certain conditions of cost envisaged by the article L.217-9
- There is no need to prove the existence of the default in warranty during the 24 months following the delivery of the goods acquired in new condition, and 6 months for second-hand goods
8.3 The legal guarantee of warranty applies regardless of the commercial guarantee that may be granted
8.4 The ability to implement the warranty exists for hidden defects; in this case, the consumer can choose between the resolution of the sale or a reduction of the selling price.
9.1 Our company treats all information concerning and provided by its customers with the strictest confidentiality.
9.2 When ordering, only the information necessary for delivery of the goods via the internet is requested.
9.3 The data entered online are saved only on a secure server and are immediately encrypted, and not sold, repeated or utilised without consumer permission.
9.4 Access to the information stored can be requested at any time.
9.5 The consumer retains the right to request all stored data be deleted at any time.
9.6 In accordance with the law "Freedom of information Act" of January 6, 1978, and the “General Data Protection Regulation” of May 25, 2018, you have a right of access, opposition and rectification of data concerning you that you can exercise by writing to the following address: email@example.com
10. LITIGATION - LAW APPLICABLE TO CUSTOMER RELATIONS
10.1 Online sales made from https://book.chefclub.tv/ from its website or by telephone are governed exclusively by French law.
10.2 We remind you that you can reach us at firstname.lastname@example.org (response within 24 hours Mon - Fri)
11. ACCEPTANCE OF THE CUSTOMER
11.1 By clicking on the button "Place my order", you declare acceptance of the order and the entirety of the present general conditions of sale.
11.2 The data recorded by our company may constitute proof of all transactions and financial transactions made by you.
11.3 The Website https://book.chefclub.tv/ is published by the company SNACKING MEDIA, SAS with capital of 471,40 €, registered with the RCS Paris under n ° 820 586 444 (VAT number: FR30820586444) and headquartered at 53 rue de chabrol 75010 Paris - France.
12.1 We do not accept liability for any losses you may incur or sustain as a result of transmitting information by means of e-mail or any other internet link.
13. CUSTOMER SERVICES
13.1. Post-Sales Support: to review the goods you have ordered or to check on the status of any outstanding deliveries, contact us at email@example.com , or via the phone at +33 9 70 46 18 20
13.2. Pre-Sales Support: if you have not placed an order and have an enquiry please email us at firstname.lastname@example.org , or via the phone at +33 9 70 46 18 20
Our Terms & Conditions of Sale were last updated on 12 July 2018.